Return and Refund Policy
1. Return Eligibility
At Neptune Instruments, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the item, you may be eligible for a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original condition, including the original packaging and proof of purchase.
2. Return Justification
To initiate a return, please contact our customer support team at [email address] or through our website’s contact form and provide a valid justification for the return. We reserve the right to accept or refuse a refund based on the justification provided.
3. Damaged Items
If the item received is damaged, we will evaluate the responsibility based on the provided evidence. If the damage is determined to be the seller’s responsibility, we will offer a full refund, including any shipping costs incurred.
4. Return Process
To initiate a return, please ensure that you are eligible and have gotten written approval. Then, please pack up the item securely and include a copy of the original receipt. The customer is responsable for any damages during the shipping due to poor packaging on the customers behalf. Please communicate with us for return informations, they vary based on your location and return product.
Please note that customers are responsible for the return shipping costs unless the return is due to a defective or damaged product. We recommend using a trackable shipping method to ensure safe and timely delivery.
5. Refund Process
After receiving and inspecting the returned item, we will process your refund. Please allow up to 30 days for the refund to reflect in your account, depending on your payment provider’s processing time.
6. Non-Refundable Items
Certain items may not be eligible for return and refund, including personalized or custom-made products, software, downloadable content, and gift cards.
7. Limited Warranty
Our products are covered by a limited warranty that protects against manufacturing defects for a period of 12 months from the date of purchase. The warranty covers repair or replacement of the product at our discretion, provided the damage is not a result of misuse, neglect, or unauthorized repair.
8. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. Cancellations may only be possible for orders that have not been processed or shipped.
9. Contact Us
For any questions, concerns, or inquiries regarding our Return and Refund Policy, please contact our customer support team at [email address] or through our website’s contact form.
By making a purchase from Neptune Instruments, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.